Apple has confirmed that some units of its newly released iPhone 15 Pro and iPhone 15 Pro Max models are experiencing screen issues, including cracks and discoloration.

The company acknowledged the problems after users began reporting them shortly after the devices became available. These reports quickly gained traction on social media and tech forums, prompting Apple to issue a statement.

While Apple did not specify the exact number of affected devices, the company stated that the issues are not a widespread manufacturing defect. Instead, they indicated that the problems are likely caused by external factors, such as the device being dropped or impacted. Apple has committed to replacing affected devices under warranty.

The confirmation comes as a relief to some users who were experiencing the issues and worried about repair costs. However, the company's assertion that the problems are user-induced has drawn some skepticism from those who believe the devices may be more fragile than previous models.

Reports of cracked screens and unusual discoloration, such as a "white haze" or "vertical lines," began surfacing within days of the iPhone 15 Pro series going on sale. Some users shared images and videos online, showcasing the apparent damage.

Apple's support documents suggest that if an iPhone 15 Pro or Pro Max screen cracks, it can be repaired. The company's warranty policy typically covers manufacturing defects, but accidental damage is usually subject to repair fees. However, in this case, Apple appears to be offering replacements for affected devices, suggesting a willingness to address the reported concerns.

This situation is not entirely unprecedented for Apple, as previous iPhone models have also faced scrutiny over durability and screen integrity shortly after launch. However, the company's prompt acknowledgment and offer of replacements for the iPhone 15 Pro series aim to mitigate potential negative publicity and customer dissatisfaction.

As the iPhone 15 Pro and Pro Max continue their sales run, consumers will be closely watching for any further developments regarding these screen issues and Apple's handling of customer support for the affected devices.